Kobold Technical Assistant | Cyprus Kobold Thermomix

Kobold Technical Assistance

Do you need to have your Kobold serviced? Follow these steps to request our Technical Assistance Service.
Because we want your experience to be good also at this time, our Technical Assistance Service is the easiest and fastest way to request technical assistance. We will direct you to use our courier service and send your kobold on our expense to be serviced so you don’t have to worry about a thing.

How does it work?

Call Vorwerk Customer Service

Call our Customer Service Department and request Technical Assistance. If our agents consider that it is not possible to solve the incident by phone, they will request that you take the product to one of the courier services we cooperate with and send it to our headquarters on the company’s expense. Telephone: 0035722667242

Pick up at home

2. The transport company will activate the collection service. You will first receive the packaging at home and the instructions for shipping and to activate the collection at home with the transport company.

Shortly after, they will come to your home to pick it up.

In the hands of experts

We will take you to our Technical Assistance Service , where our group of experts will evaluate the incident on your machine and propose the repair. If they have questions about how it happened or want to know more about your incident, they will contact you directly.

Informed at all times

Once the diagnosis is made, we will contact you to let you know and explain the next steps. At this point you also decide if you accept the cost of repair in the event that the product is out of the guarantee. It will also be suggested to you if you want us to send you the parts that have been replaced. Once you accept the repair, we will get to work.

Welcome back home

Once repaired, we notify you and send the device back home, again with the same transport company that picked it up, so that you continue to enjoy the cleaning that only a home like yours deserves as always.